Refund Policy

All sales are final

Please be aware of what you are purchasing before paying for it. 

Refunds and exchanges

Studio 21 Boutique does not offer refunds or exchanges. However, on the rare instance that an item is deemed significantly not as described it may be eligible.

Due to the nature of used products, flaws such as minor holes, dirt marks or wear to a logo, are completely normal. All customers should be aware that used products are likely to have these flaws. We aim to provide details of all major flaws (if they exist).

Items marked as "vintage" are likely to have signs of wear due to age, examples include minor rips, fading or stains  

Regarding product sizing, we do not offer return or exchanges if the product does not fit you. We advise you to contact us for any product sizing related enquiries before purchasing a product.  

Order issues

Please inspect your order upon reception and contact us immediately if you’ve received the wrong item. We’ll evaluate the issue and fix it in a timely manor. 

Measurements for bags are approximate and are measured to the best of our ability, it is normal that the dimensions are slightly different. Keep this in mind when purchasing.

Physical Condition of items

For further questions or images of a product's condition please contact us.  

Due to the nature of some products, factory flaws or quality control issues may be present within a product. This is something that we do not have control over as we do not manufacture the products, please keep this in mind when purchasing. 

Regarding all sales, responsibility remains on the buyer to clarify any outstanding questions before finalising each purchase. 

Currency

All listings are in AUD